Your satisfaction is the goal we are after.If you are not satisfied with the merchandise you have bought, you may return within 15 days from shipping date. All returned merchandise must be in original package and must have all original tags attached,if not we will over 10% depreciation cost. Refunds will not include shipping charges. If customers return items beyond 15 days, we can’t refund full money.We will charge the shipping cost and over 15% depreciation cost.Exchanges are only acceptable for the same series merchandise in a different available type. We cannot exchange completely different merchandise. Exchanged merchandise can only be shipped out after we receive the returned goods and have a quality check. Customers are responsible for the shipping cost back to us, and we will cover the shipping cost back to you.
Return Procedure:
Refund processing time: 3-7 days
Email us the reason why you want to return the merchandise.
Delivery the item to the address we specify in the shipment (or another place we tell you). Please state all your information clearly inside your return including the original order number, buyer’s name, address and telephone number.
Returned merchandise must be in the same condition as we shipped out. We reserve the right to assess additional fees if the returned item is not in proper condition.
Frequently Asked Questions about Shipping and Returns:
1. Question: How much is the cost for shipping.
Answer: Hongkong Post Air Mail with Tracking Number (Under 1 KG) $9.0 for All over the world
Worldwide Express(UPS/DHL/TNT): Strating at $17.5. Please give us your phone number, because Express required for this information.
2. Question: What happens after I place my order?
Answer: Our ordering system immediately emails you a copy of your latest order once you’re placed an order through our online order form. You will also receive another email from us in about 1-5 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form).
3. Question: Can I cancel my order?
Answer: Customer satisfaction is important to all of us at We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped.
4. Question: What should I do if the goods received are damaged?
Answer: All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours of receipt of damaged merchandise by you.
5. Question: Are delivery dates guaranteed?
Answer: We cannot guarantee delivery dates for circumstances beyond our control (e.g., unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc.) NO refunds will be issued under these circumstances.
6. Question: Can I specify a future delivery date?
Answer: yes,you can specify a future delivery date. please contact us.
7. Question: Where will you ship your products?
Answer: Right now, we will ship to all over the world.
8. Question: How long would it take to receive my items after placing order
Answer: The total time required would be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below:
Stock Orders with Air Parcel Shipment: ~ 11 to 16 working days
Stock Orders with Express Shipment: ~3 to 6 working days